Frequently Asked Questions

We offer services on both an a la carte basis and in packages, allowing flexible tailoring of service to your needs. Our charges, basic and ancillary, are stated online and in physical handout form, in a simple and direct way allowing you to see the cost of whatever combination you select and other possible options.

All pricing is transparent and easily accessible. Our charges are stated online and in physical handout form in a straightforward way, allowing you to see the cost of whatever service combination you select alongside other possible options. There are no hidden fees, no setup charges, and no deposits required.

For on-demand clients, cancellation can be done by email or telephone contact. Our office-on-demand agreements are service agreements, terminable at will by either party, unless the client asks for a specific term. No deposits are required, and none are held to secure term requirements.

Although we can terminate clients at will, we generally exercise our termination rights only for non-payment, conduct detrimental to good order in a shared office environment, or evidence of conduct which is criminal or otherwise injurious to other persons or legal entities.

The average client stay is about 18 months. Persistence rates vary by occupation. We serve a broad spectrum of businesses and civic organizations including attorneys, mental health professionals, info tech professionals, international trade firms, and nonprofit organizations.

In most categories, we see persistence for periods ranging up to and beyond 20 years. The most frequently cited reasons for departure are relocation to another area, moving to full-time offices, or firms splitting or dissolving.

Phone calls can be handled in a variety of flexible ways:

• Answered live by our receptionists with a voicemail backup
• Routed to offsite numbers by the receptionist or by programming
• Placed in voicemail and held or forwarded by email
• Routed in one mode during certain hours and other modes at other hours

We can issue multiple numbers if you have more than one professional or commercial identification. We can assign more than one voicemail, and different numbers can be programmed for different handling. You can modify phone routing methods by email, phone, or personal contact with receptionists.

Yes, you can take your phone and fax numbers with you upon leaving the service. There is no charge for doing so at this time.

Use of our in-house fax has no monthly service fee and a $0.50 per page inbound cost. Assignment of a separate number for fax service is $10/month, with no per page cost. E-fax services typically charge $10–$15 per month, plus page count fees.

Yes, incoming faxes can be emailed to you as an image file.

English and Spanish.

Several options are available for receiving your mail:

• Pickup at the office
• Forward twice weekly by post — $5/month, plus consumables plus 25%
• Forward by courier company upon request or upon agreed schedule; courier costs plus 25%, or use your own courier account
• Email contents of letters (depending on your digital mail package)

Courier account records are kept in a cabinet in a locked area to protect your information.

Yes, OSI can provide the proper paperwork for a DC certificate of occupancy.

Yes, subject to space availability, for $5 per month.

Our full-time, exclusive-use clients can meet their clients 24/7 at no additional charge. On-demand clients can see clients from 8 AM to 9 PM on weekdays and from 9 AM to 6 PM on Saturdays, with access by card and password.

Charges for office use depend upon the service plan chosen. Lower hourly prices are provided with plans that include prepaid office hours; somewhat higher but still very competitive charges apply with plans that have no prepaid hours. There is no surcharge for evening or weekend access.

Reservations can be made by phone or email through our receptionists. Cancellations can be done by phone or email. Standing reservations are also available for recurring needs.

Yes, OSI is designed to facilitate paperless office systems and can transmit and receive information by all current forms of electronic transmission.

If someone walks in when you are not present, we advise that you see persons by appointment. Whether we call you at the time the inquirer appears depends upon your preference. We can provide your office telephone number to inquirers, but do not disclose your personal numbers without your authorization.

We advise the inquirer that you no longer office at this location. We provide information on your current address if that is known to us.

OSI operates in a building with comprehensive security systems:

• Building security systems to monitor daytime access and control after-hours access
• Surveillance cameras for the floor lobby, reception area, manager's office, and mail area
• Suite door and mail area access visually monitored by staff and controlled by security card access
• Lockable mailboxes available
• Meetings held in rooms with lockable doors
• Staff trained in client physical and information security procedures

Any data stored on a fax or copy machine using standard copy and fax protocols is accessible only by office staff, and can be deleted at client request.

We do not reveal confidential information about our clients or the clients of our clients to general inquirers, or as between our clients. We do disclose information on our accounts, including contact information for account principals, upon request by any publicly recognized bar association or properly identified law enforcement official.

Orange/Blue lines: Farragut West (two blocks). Red Line: Farragut North (one block).

There are three parking garages within close proximity to 1629 K Street N.W.

Reagan National Airport is approximately 5 miles from 1629 K Street N.W.

Starbucks Coffee, Roti, and McCormick & Schmick's restaurant.

Banks & ATMs:

• Chevy Chase — Connecticut & K Street N.W.
• Wells Fargo — Connecticut & K Street N.W.
• PNC Bank — 1629 K Street N.W.
• Bank of America — 17th & I Street

Pharmacy: CVS at 1025 Connecticut Avenue

Post Office: USPS at 1050 Connecticut N.W.

Hotels: The Hay-Adams, Mayflower Hotel

Restaurants: McCormick & Schmick's, Morton's Steak House, The Prime Rib, Legal Sea Foods, Mayflower Hotel, Art Gallery Grill, Bombay Club

Location Highlights:

• Three blocks from the White House
• 1 block from Farragut North, 2 blocks from Farragut West metro
• Garage parking available
• Convenient to Starbucks, Au Bon Pain, and other dining

Building Features:

• Short & flexible terms (1 month to 8 years)
• Fully equipped professional offices
• Hourly-use office and conference rooms
• Full meeting support, including setup, IT, and catering
• 24/7 managed IT infrastructure
• High-speed bandwidth
• State-of-the-art telephony with customized phone answering
• Dedicated support staff for your business needs