After-hours calls are revenue.
Yours won't go to voicemail.
OSIntelligence is OSI's 24/7 AI receptionist — vertical-trained voice agents that take intake calls in a natural, conversational voice for therapists, attorneys, and consulting practices, backed by a live human team. Built into your K Street phone system, not bolted on. By morning, every after-hours caller is screened, captured, and ready for follow-up.
Don't take our word for it — hear it.
Call the OSIntelligence demo line right now and talk to a real example intake agent, exactly as your after-hours callers would. Takes about two minutes.
Call (202) 403-2313Three intake agents, trained for the way you work
Generic AI receptionists ask generic questions. Ours are configured for your specialty before the first call rings — your insurance panels, your practice areas, your qualifying criteria.
Therapist Intake
For psychologists, counselors, and group practices serving new patients.
- Caller name & callback number
- Insurance provider — validated against your panel list
- Presenting concern (in plain language, no clinical assumptions)
- In-person vs. telehealth preference
- Availability windows
Law Firm Intake
For solo attorneys, small firms, and intake teams that can't afford to miss a midnight inquiry.
- Caller name & callback number
- Case type — matched to your practice areas
- Situation summary in the caller's own words
- Opposing parties (so your team can run a conflict check before booking)
- Referral source & availability
Sales Inquiry
For B2B services, consultants, and agencies running paid ads after hours.
- Contact info & company name
- Specific service interest
- Industry & company size
- Decision timeline & budget signals
- Referral source
Choose your voice
Pick from a library of natural, conversational voices — male and female, multiple accents and tones. Preview each one before going live.
Configured to your practice
Your insurance panels, your practice areas, your specific intake instructions — baked into the agent before launch. No generic scripts.
From midnight call to morning summary in four steps
No installs, no apps, no plugins. Calls flow through the same K Street number your clients already know.
Caller dials your office
Same number, same caller ID. After hours (or your custom schedule), the AI agent picks up.
Conversational intake
The agent greets, qualifies, and captures everything your team needs — in a natural back-and-forth, not a phone tree.
Post-call analysis
The conversation is summarized: caller, urgency, specific needs, and a clean narrative — not just a recording.
Delivered to your dashboard
Summary lands in your client portal and inbox before you finish your coffee. Crisis cases page you immediately.
A complete K Street phone system, not just a bot
The AI is one feature. Your office number also follows you anywhere, your live receptionist sees what the AI saw, and your clients always reach the right place.
Softphone access
Take calls on your laptop or cell — same extension, same caller ID.
- Outbound shows your office number
- Ring desk + softphone + mobile simultaneously
- Hand off active calls between devices
- Work from court, home, or the road
Client status messages
Post time-bound updates from your portal — your reception team sees them instantly.
- "In court 2-4 PM, returning calls after 5"
- No phone tag, no scrambled messages
- Set for sick days, conferences, vacations
- Callers hear accurate availability
Professional live receptionist
A real human team backed by a real-time operator panel — for daytime calls and AI escalations.
- Sees client details the moment your call rings in
- One-click blind & attended transfers
- Direct voicemail transfer with the right greeting
- Auto-answer — calls connect the instant you pick up
Smart voicemail & fax
Read voicemails like text messages, get faxes in your inbox.
- Voicemail-to-email with auto transcription
- Fax-to-email as PDF
- AI calls deliver intake summaries (not just recordings)
- Web-based voicemail management
Call quality monitoring
Per-call metrics most providers don't even track, let alone share.
- Real-time packet loss & jitter scores
- Per-DID quality tracking
- Issues caught before clients complain
- Proactive system monitoring 24/7
Self-service client portal
Everything in one place — no support tickets to change a forwarding rule.
- Update status messages
- Manage call forwarding rules
- Review voicemails & transcripts
- Edit your AI agent's intake instructions
AI-only services. Live-only services. Then there's OSI.
Most providers force you to pick one side. We bundle the AI, the live team, and the office presence — because that's what actually wins calls.
| Capability | AI-only services Goodcall, MyAIFrontDesk |
Live-receptionist services Ruby, Posh |
OSI Offices AI + Live + Office |
|---|---|---|---|
| 24/7 AI intake with natural voice | ✓ | ✕ | ✓ |
| Vertical-specific agents (therapy, legal) | DIY setup | Hybrid only, premium tier | ✓ Pre-configured |
| Live human reception during business hours | ✕ | ✓ | ✓ |
| Real K Street business address & mail | ✕ | ✕ | ✓ |
| Conference rooms when you need to meet | ✕ | ✕ | ✓ |
| Softphone — your number on laptop & mobile | ✕ | Forwarding only | ✓ |
| Status messages visible to AI & receptionist | ✕ | ✕ | ✓ |
| Per-call quality monitoring (packet loss, jitter) | ✕ | ✕ | ✓ |
| One vendor, one bill, one dashboard | ✕ | ✕ | ✓ |
What changes when your office never closes
Every after-hours caller is a real person, often a new client deciding whether to leave a voicemail or call the next firm on the list.
Therapists
Wake up to ready-to-schedule patient intakes with insurance details captured and matched against your panel list. Crisis cases routed to 988 immediately. No more triaging weekend voicemails on Monday.
Attorneys
Conflict-check data sitting in your dashboard before the office opens. Urgent matters flagged. New-matter intake summaries that actually let you decide yes/no over coffee.
Sales teams
Capture hot leads when the office is dark — and you're not paying your sales team to talk to vendors. Your office number reaches you wherever you are.
Encrypted end-to-end
HTTPS-encrypted client portal. Role-based access — your data stays yours.
Redundant infrastructure
Modern, fully redundant systems with proactive 24/7 monitoring and alerts.
Proactive monitoring
We see issues — packet loss, jitter, downstream provider problems — before your callers do.
45+ years on K Street
OSI pioneered the executive suite in 1981. OSIntelligence is new — the operation isn't.
Questions our clients ask
When does the AI take calls vs. the live receptionist?
You set the schedule. Most clients route the live team during business hours and the AI agent for evenings, overnight, and weekends — but the AI can also act as overflow when call volume spikes during the day. Either way, both see the same caller details and the same status messages you've set.
How natural does the AI actually sound?
Very natural — most callers on a short intake don't realize they're talking to AI. The voice is conversational: it interrupts gracefully, handles tangents, and asks follow-up questions in context. Rather than us claiming it, we'll set up a live demo line so you can hear it yourself before you commit.
How long does setup take?
Typical onboarding runs 3–5 business days. We collect your practice areas (or insurance panels), your qualifying questions, your urgency thresholds, and any practice-specific rules — then configure the agent and run test calls together before flipping it live on your number.
Is this HIPAA compliant for therapy intake?
Our infrastructure is built with healthcare clients in mind — encrypted in transit, role-based access, and audit logging. HIPAA-grade configuration, including BAA arrangements with our voice AI provider, is something we work through with you during scoping rather than promise blanket coverage upfront. Talk to us about your specific compliance requirements before we go live on your number.
What does it cost?
The AI agents are a Premium add-on to your phone or comprehensive package. Pricing depends on your call volume and which vertical agent you need — we'll quote you after a short scoping call. There are no setup fees and no contracts; like every OSI plan, it's month-to-month.
Can I change what the AI asks over time?
Yes. You can update intake instructions from your client portal at any time — add a new insurance carrier, expand to a new practice area, change your qualifying criteria for a campaign. Changes take effect on the next call.
What happens if a caller refuses to talk to a robot?
The AI offers to take a message and forward it immediately, or transfers to your live receptionist if it's during business hours. We never trap a caller in an AI loop — the goal is to capture the lead, not prove a point.
Hear it before you buy it
We'll set up a 15-minute scoping call, walk you through the dashboard, and give you a number to call so you can talk to the AI agent yourself.