CREATIVE STUDIO BOOKING TERMS
1. BOOKING AND PAYMENT
Sessions are booked in whole hours with a two-hour minimum and are paid in full at the time of booking by credit or debit card, processed by Authorize.net. A session is confirmed only once payment has been received; you will get a confirmation email with the date, time, package and amount paid.
If our team holds a slot for you and sends a payment link, the slot is held only until the deadline stated in that email. If payment has not been received by then, the hold may be released and the time offered to other customers. The amount on a payment link is fixed to the session described in it.
Promo codes reduce the studio rental portion of a package only; equipment and engineer/crew charges included in Creator Control, Creator Assist and Signature Production are always billed at the full rate. Refunds are calculated on the amount actually paid.
2. CANCELLATIONS AND REFUNDS
Refunds depend on how much notice you give before the scheduled start time, and on whether your package includes production staff:
| Notice before start | Creative Suite & Creator Control | Creator Assist & Signature Production |
|---|---|---|
| 5 days (120 hours) or more | Full refund | Full refund |
| 48 hours to 5 days | Full refund | 50% refund |
| 24 to 48 hours | 50% refund | No refund |
| Less than 24 hours, or no-show | No refund | No refund |
Crewed packages have a stricter schedule because a production technician or crew is assigned and reserved for your session five days out.
To cancel, email studio@osioffices.com or call (202) 600-7777. The notice period is measured from when we receive your message. Approved refunds go back to the original card; a same-day cancellation of a same-day payment is usually voided outright, otherwise allow 5–7 business days for the refund to appear on your statement.
3. RESCHEDULING
You may move a confirmed session once, at no charge, to any available time within 60 days, provided you ask with at least 24 hours’ notice (5 days for Creator Assist and Signature Production). Further changes, or changes with less notice, are treated as a cancellation and re-booking under section 2. Rescheduling is subject to studio and crew availability.
4. YOUR SESSION
Arrival and overruns. Your booking covers the times shown on your confirmation. Late arrival does not extend the session. If the studio is free afterwards you may extend on the spot at your package’s hourly rate; otherwise the session ends at the booked time so the next guest can start.
Equipment and recordings. Equipped packages include the studio kit described on our studio page. Please bring your own SD cards or storage for recordings; we do not retain your files after the session. You are responsible for loss or damage to equipment beyond normal wear caused by you or your guests.
Conduct. The studio is inside a working professional office. Guests must follow building rules and staff instructions; sessions that endanger people or property may be ended without refund.
Guests. The number of guests is limited by the package and room capacity shown at booking. All guests check in at reception.
5. IF WE HAVE TO CANCEL
If OSI Offices or the studio team has to cancel your session — for example an equipment failure, building closure or crew illness — you may choose a full refund or a reschedule at no charge. Our liability is limited to the amount you paid for the session.
6. CONTACT
Creative Studio at OSI Offices, 1629 K Street NW, Suite 300, Washington, DC 20006 · (202) 600-7777 · studio@osioffices.com.
Effective August 20, 2026. We may update these terms; the version in force when you pay applies to your booking.